Here is a training principle: the fact that you are training me means I don’t know.
I witnessed something at my favorite local ice cream shop the other night that was quite interesting. There was a new girl (she eventually told us it was her third day) working and she was obviously learning the ropes. That’s cool. Everyone is new at some point. When she got to the register my wife pulled out a coupon (she is the coupon queen) and handed to the girl. The new girl had a look of “uh-oh,” and stared blankly at the cash register. You could tell that she would rather have had her toenails pulled off than utter the next words out of her mouth…”I need help,” she sheepishly said to the guy in the back of the store who was “training” her.
So, he yells from the back of the store, “(SIGH) Just hit 145, then push enter and clear and 145 again while holding down the third key from the left and the shift key and enter in the coupon code while hopping on one foot (SIGH).” (Well…not those exact words but that’s what it sounded like to me)
She hit 145 and enter and then got that look again. “I have never done a coupon before,” she said. “I really need you to show me, please.” She looked at us and this is where she said, embarrassed, “It’s just my third day.” “No issues,” we said. “It’s all good.”
Even bigger sigh from the back of the store. “Move.” Key punch. Key punch. Key punch. Hop. “See, just like I told you! (SIGH),” as he then returned to the back of the store where something very important must have been happening. And I guess in his mind, New Girl was trained.
I was reminded of a few things that night…
1. The Curse of Knowledge can cause us to see things in a completely skewed light.
It makes us say things like, ”Have you prayed about joining an anointed P.O.W.E.R. group so you can live life together and grow in Christian community?”, rather than, “Have you thought about getting together with some other Christ-followers to eat some food and look at the Bible together?”
2. When we train volunteers, we HAVE to assume they know nothing about the job.
The look in New Girl’s eyes was the same look I have seen in many a volunteer’s eyes when they first join a team. I have also heard, way too many times, long-timers saying, “Yeah, we didn’t get trained either–we just learned on the job.”
3. When we train out of an arrogance to show how much we know, rather than a humility to impart what we have been blessed to learn, nobody wins.
So, what is the best training you have ever received? What made it great?
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